Service Level Agreement:
YokuHosting actively monitors all hardware and networking equipment associated with the Cloud/Virtual network including all critical services using external monitoring systems. We have technicians on call to respond to any emergency 24/7 should any issue arise.
Public Network: YokuHosting guarantees 99.9% uptime on all public network services to Customers located in our datacenters. All public network services include redundant carrier grade internet backbone connections, advanced intrusion detection systems, denial of service mitigation, traffic analysis, and detailed bandwidth graphs.
Private Network: YokuHosting guarantees 99.9% uptime on the service network services to Customers located in our datacenters. All private network services include unlimited bandwidth between servers, unlimited uploads/downloads to servers, access to contracted services.
Specific guarantees with SLA information are listed in the table herein.
Redundant Infrastructure: YokuHosting guarantees 99.9% uptime on the power and HVAC services to Customers located in our datacenters. All computer equipment and related services are served by redundant UPS power units with backup onsite diesel generators.
Uptime Guarantee SLA Credit
|Less than 99%||100%|